DR.WELL is committed to fulfilling its responsibilities regarding the security and privacy of customer information when you conduct transactions with us, in accordance with Vietnamese law. We recognize the importance of the personal data you have entrusted to us and we are responsible for managing and implementing measures to protect it during use, disclosure to any third party within permitted limits, and processing your personal data appropriately. DR.WELL has created this privacy policy so that you can better understand DR.WELL's commitments in collecting, using, and sharing information, as well as protecting customer information.

1. Purpose, scope of use, and retention period of information:

1.1. Purpose and scope of information use:

a. a. To manage, operate, review, and/or process your orders/transactions with us or with third parties through intermediary service providers.

b. To resolve or facilitate customer service, we may use this information to provide timely support according to your requests.

c. To serve the purposes of verification, legal assessment, or customer identification.

d. To compile statistics, conduct research to maintain internal records, or to develop and improve customer service quality.

e. To comply with legal procedures or requirements of competent government agencies when required, where disclosure of information is necessary and in accordance with the law.

f. We may collect, use, and process your personal data depending on the specific circumstances, and such purposes may not be listed above. However, DR.WELL will inform you of that purpose at the time we request your permission, unless permitted by law.

1.2. Individuals or organizations that may have access to that information:

a. DR.WELL understands that protecting our customers' personal information is very important. We will take measures to protect your information. We only allow access to DR.WELL employees, our partners who are intermediary service providers such as shipping services, payment intermediaries, or as ordered by a court or any competent government agency in order to (i) comply with the law; (ii) fulfill obligations under the terms of the contract/transaction; (iii) meet your customer service requests; (iv) protect our rights, property, or safety and yours.

b. We may collect, use, disclose, or process your personal data depending on the specific circumstances, and those individuals or organizations may not be listed above. However, DR.WELL will inform you of who is accessing your data and for what purpose at the time we request your permission, unless permitted by law. Our partners are committed to using this information only for the purpose of fulfilling their obligations and benefiting customers, and not for commercial or other purposes without our and your consent.

1.3. We may collect your personal data when:

a. You register an account on our Website;

b. When you agree to or provide relevant documents and information during your interactions with us, including but not limited to phone calls from the DR.WELL hotline (which may be recorded), emails, social media applications, letters, and in-person meetings.

c. When you link your DR.WELL account to social media accounts, other external accounts, or use social media features in accordance with the provider's policies.

d. When you provide feedback or submit complaints to us.

e. The above cases are not intended to list all cases but only some common instances where your personal data may be collected.

1.4. Scope of Data Collection:

a. Personal data that DR.WELL may collect includes: full name; email address; shipping and/or payment address; a. Bank account and payment information; phone number; images, audio, or video of unboxing/inspecting goods; other user information when you log in to use legitimate linked services on our Website; or any information for which we have requested your provision and permission.

b. If you do not want us to collect the above-mentioned personal information/data, you may opt out at any time by notifying us in writing or via email. However, please note that refusing or canceling your permission for us to collect, use, or process your personal data may affect your transactions with us and/or affect your use of services with linked platforms on the Website.

c. We do not intentionally collect personal information from children under 13 years of age without parental or guardian supervision.