1. General Regulations:

1.1 When visiting drwellproducts.com, please carefully read the regulations and policies published on the website. Please refer to the sections "Payment Methods," "Sales Policy," and "Privacy Terms" to ensure you fully understand our regulations and policies.

1.2. DR.WELL reserves the right to change, modify, add, or remove any part of the DR.WELL website at any time. These changes will take effect immediately upon posting to drwellproducts.com without prior notice. You are responsible for regularly checking the website for updates.

1.3. DR.WELL is not responsible for the quality of your internet connection affecting your access speed to drwellproducts.com.

1.4. Customers must be at least 18 years old, or access the website under the supervision of a parent or legal guardian. Customers assume full legal capacity to conduct transactions for the purchase and sale of goods in accordance with the law.

1.5. Customers accessing the Website are responsible for maintaining the security of their passwords, accounts, and activities on the drwellproducts.com Website. In particular, you must immediately notify DR.WELL if your account is accessed illegally. We will not be liable, directly or indirectly, for any damages or losses caused by unauthorized transactions using your account.

1.6. If any fraudulent information is detected from your account on the Website, we will immediately lock your account and/or take other measures as prescribed by law.

2. Limitations and Force Majeure Clauses

2.1. We always strive to ensure that all information and materials on the Website are accurate and up-to-date. However, no guarantee or description is given to ensure that all information and documents are completely accurate and accurate.

2.2. If an error occurs with your order, depending on the specific circumstances, we will contact you to guide you through the process or inform you that your order has been canceled. DR.WELL is not liable to you if your order is canceled, except for a refund if you have paid but have not received the product.

2.3. DR.WELL will not be liable if your purchase process does not comply with regulations or due to force majeure events including but not limited to hacking, authorities, riots, war, accidents, terrorism, epidemics, fires, floods, technical failures, disruptions to public utilities (including electricity, telecommunications, or the Internet), or transportation under force majeure conditions.

3. Responsibilities of the parties involved in the transaction

3.1. Customers are responsible for reading the regulations and policies published on the website and providing complete and accurate information when participating in transactions on drwellproducts.com. In case customers enter incorrect information, we have the right to refuse the transaction.

3.2. Customers commit to receiving the goods as ordered or promptly notifying DR.WELL to handle any issues related to the ordered goods.

3.3. Customers must provide the order number, order confirmation, purchase invoice, and unboxing video to file a complaint about the products we provide.

3.4. DR.WELL is responsible for sending confirmation related to the customer's order via email and/or phone number and providing timely support.

3.5. DR.WELL guarantees to deliver the correct quantity and quality of products according to the customer's order. In case of errors on our part, the manufacturer's part, or the shipping company's part, we will send replacements or exchanges and resolve the issue promptly according to regulations.

3.6. DR.WELL is responsible for taking all measures to protect customers' personal information, using customer data only for permitted purposes and in accordance with the law.

4. Dispute Resolution

Any controversy, claim, or dispute arising from or related to transactions on the drwellproducts.com website will be primarily resolved through negotiation and mediation. If a resolution cannot be reached, it may be resolved through arbitration and/or the Court in accordance with current Vietnamese law.

5. Applicable Law

All terms, conditions, contracts, and transactions conducted on or related to the drwellproducts.com website will be governed by, resolved, and interpreted in accordance with Vietnamese law.

If any provision is found to be illegal or invalid under the law, that provision will be excluded, and the remaining published provisions will remain in effect.